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Privacy Policy

How We Use Information

We may use the information we collect from you in any of the following ways:

  • We principally collect personal information so that we can provide you with the services, products or information you have requested.
  • We may also use personal information such as your address, email address and telephone/mobile phone number to communicate with you, for example to provide information relating to our work or new developments or for customer satisfaction queries.
  • Contact details, including national Insurance numbers and date of birth will be used for security reasons so that we can verify your identity.
  • We may also use your personal information for internal administration, analysis and operational/service reviews.

Disclosure of Information

Richmond Oaks Group may share personal information, as necessary, with our service providers, agents or other relevant third parties so that we can provide the services you have asked for or to process application as quickly and efficiently as possible.

Richmond Oaks Group may also disclose personal information to other employees and third parties where this information is necessary.

Richmond Oaks Group does not permit these parties to use such information for any other purpose than to perform the services they have been instructed to provide by us.

We may also need to disclose your information if required to do so by law.

Your Consent

By providing us with your personal data, including sensitive personal data, such as information on your health, you consent to the collection and use of any information you provide in accordance with the above purposes and this privacy statement. Where we offer you services either directly or through a third-party supplier, we will ask you for permission to use and/or share your information before we proceed.

You also consent to our transferring your information to countries or jurisdictions which do not provide the same level of data protection as the UK, if necessary for the above purposes. If we do make such a transfer, we will, if appropriate, put a contract in place to ensure your information is protected.

Storage and Security of Personal Information

Richmond Oaks Group will use all reasonable endeavours to ensure that you provide personal information in a secure and confidential environment and when the information is no longer needed it will be destroyed or permanently rendered anonymous.

Controlling Your Personal Information

We only use your personal information for direct marketing purposes if we can do this by law or if we have your consent. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to:

The Data Protection Officer, 39 St Vincent Place GLASGOW G1 2ER or by emailing us at info@richmond-oaks.com

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to The Data Protection Officer/Compliance Department as above.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly amend any information found to be incorrect.

Our Commitment to Data Security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we hold.